tag:www.traxostatus.com,2005:/historyTraxo Status - Incident History2024-03-29T00:22:52-05:00Traxotag:www.traxostatus.com,2005:Incident/202489592024-03-14T20:00:59-05:002024-03-14T21:10:05-05:00Webhook deliveries delayed<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>Resolved</strong> - Resolve the issue. Webhooks have been restored.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:45</var> CDT</small><br><strong>Investigating</strong> - Delivery of webhooks are delayed. Currently investigating.</p>tag:www.traxostatus.com,2005:Incident/201679442024-03-05T13:51:12-06:002024-03-05T13:51:12-06:00Degraded experience viewing emails<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:51</var> CST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:50</var> CST</small><br><strong>Monitoring</strong> - Issue has been identified and fixed. Now monitoring.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> CST</small><br><strong>Investigating</strong> - Users may experience intermittent issues viewing their parsed emails in the Traxo web app.</p>tag:www.traxostatus.com,2005:Incident/182353822023-08-23T15:44:35-05:002023-08-23T15:44:35-05:00Webhooks deliveries delayed<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>12:59</var> CDT</small><br><strong>Monitoring</strong> - We are currently experiencing a delay in webhook delivery.</p>tag:www.traxostatus.com,2005:Incident/102021882022-06-09T11:15:26-05:002022-06-09T12:46:53-05:00Email parsing delays<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> CDT</small><br><strong>Investigating</strong> - We are investigating delays in parsing for some emails.</p>tag:www.traxostatus.com,2005:Incident/101936812022-06-09T01:50:36-05:002022-06-09T01:50:36-05:00Email parsing delays<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>01:50</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:31</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting email parsing and the Console application at https://app.us.traxo.com/.</p>tag:www.traxostatus.com,2005:Incident/101847972022-06-07T19:00:00-05:002022-06-08T10:10:21-05:00Email parsing delayed<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>Resolved</strong> - Customers may have experienced a delay in the parsing of their emails. This lasted for 2 hours and is resolved.</p>tag:www.traxostatus.com,2005:Incident/65065962021-03-11T07:30:00-06:002021-03-11T08:05:05-06:00Widespread availability issues<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:30</var> CST</small><br><strong>Resolved</strong> - We are aware of availability issues resulting from a routine database upgrade and monitoring systems as they recover.</p>tag:www.traxostatus.com,2005:Incident/35251382020-02-05T03:00:00-06:002020-02-05T06:38:17-06:00Email parsing delayed<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CST</small><br><strong>Resolved</strong> - We are investigating delays in email parsing</p>tag:www.traxostatus.com,2005:Incident/19135022018-09-17T16:10:53-05:002018-09-17T16:10:53-05:00Elevated Error Rates<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:05</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>15:59</var> CDT</small><br><strong>Investigating</strong> - We are experiencing elevated error rates and are investigating.</p>tag:www.traxostatus.com,2005:Incident/18521822018-08-08T19:28:51-05:002018-08-08T19:28:51-05:00Elevated Error Rates<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:28</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:10</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:47</var> CDT</small><br><strong>Investigating</strong> - We are investigating elevated error rates.</p>tag:www.traxostatus.com,2005:Incident/17936302018-06-29T11:22:41-05:002018-06-29T11:22:41-05:00Increased error rates<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:22</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:03</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>10:34</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.traxostatus.com,2005:Incident/16770152018-04-06T17:28:32-05:002018-04-06T17:28:32-05:00API Connectivity Issues<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:28</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:20</var> CDT</small><br><strong>Investigating</strong> - We are investigating connectivity issues with the API.</p>tag:www.traxostatus.com,2005:Incident/16617362018-03-27T14:59:12-05:002018-03-27T14:59:12-05:00Email Parsing API responses<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:59</var> CDT</small><br><strong>Resolved</strong> - From approximately 14:00 to 14:45, the Email Parsing API returned HTTP 404 instead of HTTP 500 responses for certain requests. The issue was detected and updates have been deployed to correct the issue.</p>tag:www.traxostatus.com,2005:Incident/16499532018-03-20T10:35:22-05:002018-03-20T10:35:22-05:00Email parsing delays<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:35</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:46</var> CDT</small><br><strong>Monitoring</strong> - Email parsing services are working through a backlog of messages received during a surge of activity.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:33</var> CDT</small><br><strong>Investigating</strong> - We are investigating delays in email parsing.</p>tag:www.traxostatus.com,2005:Incident/16172742018-02-25T06:29:44-06:002018-02-25T06:29:44-06:00System maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>06:29</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>06:15</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>06:05</var> CST</small><br><strong>Scheduled</strong> - We will be performing some internal maintenance and upgrades during this window. Service interruptions are not expected, but those that do occur will be brief.</p>tag:www.traxostatus.com,2005:Incident/15885012018-02-02T13:46:12-06:002018-02-02T13:46:12-06:00Email parsing delays<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:46</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:37</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:20</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.traxostatus.com,2005:Incident/15804812018-01-27T13:39:24-06:002018-01-27T13:39:24-06:00Webhooks deliveries delayed<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:39</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:34</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:08</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.traxostatus.com,2005:Incident/15686052018-01-17T15:26:44-06:002018-01-17T15:26:44-06:00Degraded performance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:26</var> CST</small><br><strong>Resolved</strong> - Performance issues have been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:18</var> CST</small><br><strong>Update</strong> - Performance issues are resolved. Email parsing will be delayed as we work through the backlog.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:57</var> CST</small><br><strong>Update</strong> - Performance issues are resolving. Email parsing will be delayed as we work through the backlog.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:05</var> CST</small><br><strong>Update</strong> - Performance issues continue to affect most systems.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:47</var> CST</small><br><strong>Update</strong> - Performance issues are resolving. All email parsing will be delayed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:09</var> CST</small><br><strong>Update</strong> - Performance issues are resolving. Manual email parsing will be delayed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:08</var> CST</small><br><strong>Monitoring</strong> - Performance issues are resolving</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:31</var> CST</small><br><strong>Investigating</strong> - Degraded performance and some external request failures have been detected.</p>tag:www.traxostatus.com,2005:Incident/14494472017-10-29T17:23:24-05:002017-10-29T17:23:25-05:00Email parsing delays<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>17:23</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>15:57</var> CDT</small><br><strong>Update</strong> - We continue to monitor a large increase in parsing volume. Mitigation strategies activated.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>15:14</var> CDT</small><br><strong>Monitoring</strong> - We are monitoring a large increase in parsing volume.</p>tag:www.traxostatus.com,2005:Incident/14463972017-10-26T19:19:08-05:002017-10-26T19:19:08-05:00Webhooks deliveries delayed<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>19:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:30</var> CDT</small><br><strong>Update</strong> - We continue to monitor the systems as the work through the backlog of events.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:56</var> CDT</small><br><strong>Monitoring</strong> - We continue to monitor the systems as the work through the backlog of events.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:09</var> CDT</small><br><strong>Identified</strong> - We have identified the issue and the systems are working through the backlog.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:03</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.traxostatus.com,2005:Incident/14462662017-10-26T12:39:55-05:002017-10-26T12:39:55-05:00Email parsing delays<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:39</var> CDT</small><br><strong>Resolved</strong> - Delays in email parsing were identified. Additional capacity added.</p>